F A Q
QUESTIONS WE'RE ALWAYS ANSWERING
If you can't find the answer to a question you have about Provisions Pest Control, call or text us today.
WHAT ARE YOUR SERVICES HOURS?
We service as early as 6A, Monday - Friday. Our last service stop is between 6P - 7P.
We are closed on the weekends and all major holidays.
Our office hours are from 9A - 5P.
WHEN IS THE SOONEST A TECHNICIAN CAN BE AT MY HOME?
Most of the time, we are unable to offer same day or next day services due to always have a daily ongoing service route and schedule which at many times is already at capacity for the day. The best option is to call us and see what our soonest availability is.
HOW DO I KNOW WHEN I AM SCHEDULED FOR?
Example: If you have received your pest control service on the second week of the month, you can expect to be scheduled the second week of the next service month, also. We automatically schedule your pest service for you, according to your best availability. If your availability does change, please contact us.
HOW WILL I KNOW WHEN YOU ARE COMING TO SERVICE MY HOME?
You will receive a friendly emailed service reminder as well as an automated SMS text reminder 2 - 3 days prior to your scheduled service. Please make note of your service date and two hour time of arrival. If your phone number or email has changed, please call us as soon as possible so we can update your account as this is the primary way we communicate your service appointments. If you have requested interior service, you will receive a courtesy text 20 - 30 minutes prior to arrival. Please take this time to prepare your pets and make any necessary preparations before your technician arrives.
If you need to reschedule, please call or text us as soon as possible. Please be ready to prepare several days of availability that we can work around for your reschedule.
DOES GENERAL PEST CONTROL SERVICE INCLUDE INTERIOR SERVICE? IS IT AN EXTRA CHARGE?
Interior service is always available to our customers. This is included in your pest control service price at no extra charge. There are no price adjustments when only the exterior is serviced.
*Update Due to Covid: Interior service is on an as needed, request only basis. If you are experiencing live pest activity in your home, let us know. We will schedule you for interior service.
WHEN SHOULD I REQUEST INTERIOR SERVICE?
The best time to request interior pest service is when you are experiencing live activity in your home. Please let us know what it is that you're seeing, i.e., roaches, ants, spiders, etc... so we can properly prepare the necessary application.
*Update Due to Covid: Interior service is on an as needed, request only basis. If you are experiencing live pest activity in your home, let us know. We will schedule you for interior service.
DO I NEED TO BE HOME DURING SERVICE?
An adult needs to be home if interior service is requested. If not, no one is not required to be home for exterior service.
WHAT DO I NEED TO DO TO PREPARE FOR MY PEST CONTROL SERVICE? WHAT SHOULD I DO WITH MY PETS?
For Exterior Service:
Have any yard gate locks unlocked or supply a gate code for access. This also applies to access to your garage. All pets must be secure in your home and unable to access the outside while your technician is there.
Interior Service:
You will receive a courtesy text about 20 minutes prior to arrival. As you're expecting the arrival of your technician, please prepare your pets, unlock any gates, open your garage, and if you are making a payment, have your payment ready.
SOMETHING HAS COME UP AND I NEED TO RESCHEDULE. WHAT DO I DO?
Please text or call us as soon as you can to reschedule your service appointment. Please be ready to provide several days that you are available for us to reschedule you. We will update you when we add you in to a later date and time.
DO YOU GUARANTEE YOUR WORK?
Yes and no. Yes, we guarantee our work. We guarantee that you will receive thorough application to the areas we service as long as you communicate with us what type of pest activity you are having. Different bugs need different exterminating treatments. What we do not guarantee is that we will rid 100% of the bugs. Bugs, like scorpions and ants, can fit through the tiniest cracks and crevices. Some bugs are clever enough to crawl along the pipelines that lead to any sinks, showers, and bathtubs in your home bypassing any product applied. The upkeep of your home environment is incredibly important to keeping bugs away. We cannot efficiently do our job, provide a good service, and get rid of roaches or ants if there is a constant source of nourishment available to them. Keeping the bugs away is definitely a team work effort between us all.
I'M REALLY CLEAN. WHY AM I SEEING BUGS?
The dry desert environment is what bugs, like scorpions, thrive in. This is their home. Bugs also don't discriminate where they end up. Clean or not, it's all the same to them. Having on-going pest control service and maintenance is an added layer of protection in and outside of your home on top of keeping your home well kept and clean.
WHY AM I SEEING SO MUCH BUGS AFTER MY PEST CONTROL SERVICE?
Do not be discouraged! Seeing an increase of bug activity after your first few pest control services is 100% normal and to be highly expected. These bugs are coming out of their homes and hiding places because of your pest control service. Think of it as their house being flooded or on fire. They are escaping only to succumb to the pesticide that awaits them on the outside when they escape. The pests that you do see should be other dead or lethargic. This post-service activity may last anywhere up to 7 - 10 days after our visit.
ARE YOUR PRODUCTS ORGANIC?
No. Our products are not organic. Organic pest control products tend to be in higher concentration and at times, needs more product per application. Our main pesticide product is in fact plant based with synthetic ingredients. We believe this offers the best of both worlds.
ARE YOUR PRODUCTS PET FRIENDLY?
Yes! Our products are labeled pet friendly. There is no need to leave your home with your pet. For extra pre-caution, we do encourage all pets to be in a designated space while your home is being serviced. This space could be a laundry room, closet, crate, etc... Having your pet in such space helps protect our technician from your pets natural protection towards you and your home. Also, this protects your pet from its own curiosity of what we are applying to your home. We'd hate for your pets to sniff, lick, or walk onto the wet product then track their steps onto any furniture, countertops, or even you. Please wait until the product is fully dried before letting your pet resume their daily activities.
WHAT ARE MY PAYMENT OPTIONS?
We have several options for you to make a payment. We accept cash (only at time of service), check, a debit/credit card, and Venmo payments. There is a small fee to make a payment using your debit/credit cards. To avoid the fee, please choose any of our other options. If you are mailing in a check payment, all the information you need is found on your emailed invoice. We do not accept Zelle payments.
WHY DO YOU CHARGE A FEE TO USE A DEBIT OR CREDIT CARD?
We do not charge a fee. Stripe, the company we use to process your card payment, does. We simply pass along their fee. We are a small business. If we were to acquire this fee, like any other business large or small, we'd pass it on to the consumer in a service price increase for everyone. To be fair and to provide other convenient payment options, we do accept other forms of payment that requires no fee.
ARE THERE ANY BENEFITS FOR FIRST-TIME CUSTOMERS?
The benefits available to First Time Customers signing up with our General Pest Service is the savings in not having a contract, initial feel or start up fees. This itself saves a First Time Customer well over $100.00, if not more. Also, if any customer need to stop service or cancel service for a short period of time or indefinitely, there is no fee to do either. This is hundreds of dollars in savings for anyone signed up for our pest services.
DOES PROVISIONS PEST CONTROL HAVE ANY SIGN UP SPECIALS?
If you would like to pay for your entire service, whether it be a monthly or a bimonthly service, we are happy to discount one service from your total payment.
DO YOU HAVE A CUSTOMER REFERRAL PROGRAM?
We are truly grateful for any referrals. Receiving any new customer from a search engine is awesome but receiving a referral from a current customer is high praise to us. To us, this means our customers are happy and satisfied enough with our services to share our information. With that said, we send our thanks and gratitude in the form of a gift card. All new referrals must complete the first pest control service or have their services paid in full.
WHAT IF I AM NOT SATISFIED WITH PROVISIONS PEST CONTROL?
Give us a call and let us know what's going on. We will try our best to resolve any issues regarding our services. But even in the end, we do not have any binding contracts obligating you to remain using our service.
